Healthcare Management Observership Program
The Healthcare Management Observation Program is a transformative experience for individuals aspiring to make a difference in healthcare administration. This program equips participants with the necessary skills and knowledge to navigate the complex and ever-changing landscape providing firsthand exposure, learning opportunities, and mentorship. The program is an empowering platform for students enrolled in healthcare administrative diploma courses, MHA courses, MBA students and individuals interested in healthcare administration. The course has interactive activities, case studies, group discussions, and posts at different departments to enhance the learning experience.
Course duration: One Month
Course coordinator: Department of Emergency Medicine, Aster MIMS Kottakkal under DIMS Academy
Selection process; Interview
Course fee; 2500/-
Contact details: +91 96560 00521, +91 79-94747774
Course outline
Lesson 1: Introduction to Hospital Administration
Roles and Responsibilities of Hospital Administrators
Key Challenges and Trends in Hospital Administration
Lesson 2: Communication and Guest Relation Management
Effective Communication Strategies in Healthcare
Managing Guest Relations and Patient Satisfaction
Lesson 3: Interdisciplinary Collaboration in Healthcare
Interdepartmental Coordination and Teamwork
Problem-Solving Approaches in a Healthcare Setting
Lesson 4: Medical and Surgical Conditions
Overview of Common Medical and Surgical Conditions
Understanding Treatment Plans and Patient Care
Lesson 5: Healthcare Quality Improvement
Introduction to Quality Management Systems (e.g., Six Sigma, Lean)
Implementing Quality Improvement Initiatives in Healthcare
Lesson 6: Health Information Management
Electronic Medical Records (EMR) and Health Information Systems (HIS)
Ensuring Privacy and Security of Health Information
Lesson 7: Healthcare Operations Management
Facility Management in Healthcare Settings
Workflow Optimization and Process Improvement
Lesson 8: Healthcare Marketing and Public Relations
Strategies for Healthcare Marketing and Promotion
Enhancing Patient Satisfaction and Customer Service
Lesson 9: Healthcare Law and Ethics
Legal Aspects of Healthcare Administration
Medico-Legal Cases (MLCs), Informed Consent, and Patient Rights
Lesson 10: Strategic Planning and Leadership
Developing Strategic Plans for Healthcare Organizations
Leadership Skills and Styles in Healthcare Administration
Lesson 11: Crisis Management and Disaster Preparedness
Emergency Preparedness and Response in Healthcare
Crisis Communication and Incident Management
Lesson 12: Future Trends and Wrap-up
Emerging Trends in Hospital Administration
Telemedicine and Artificial Intelligence (AI) in Healthcare